How to Find a Chatbot Development Company in Maryland?

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Artificial intelligence is one of the most-talked-about subjects in the world today. It has done a lot to improve the way customers and businesses interact with each other. Still, there’s no greater and more-accessible example of this technology in today’s society than chatbots. With the rise in popularity, we’ve seen with chatbots today, it’s easy to understand why you might be interested in finding a chatbot development company in Maryland.

It’s the type of technology that benefits both the customer and the business – who doesn’t love a win-win scenario? Don’t worry if it’s your first time integrating this amazing technology into your business. We have a team of professionals prepared to make this process as rewarding as possible for you and your customers.

Below, we’re going to discuss some of the major things you need to know before starting your search for a Maryland chatbot development company. This includes why chatbots are so popular, the different types of chatbots available, what to expect from the chatbot development process. And importantly, how to find the best Maryland chatbot developer for your company.

Why are chatbots so popular today?

Let’s be honest, chatbots wouldn’t be popular today unless there was a reason. It has to be providing some benefit for business owners and customers, right?

That’s exactly right – and we’re going to discuss some of those benefits with you right now:

Customer Service – chatbots can provide your customers with real-time answers and solutions when shopping through your product lineup or learning about your service offerings. It can also handle general frequently asked questions.
Automation – in today’s digital world, automation is more important than ever. With a chatbot, you eliminate most of the easy questions you get asked by customers and focus more on the important questions. Everyone wins.
Savings – by cutting down on the number of questions your support team needs to answer, you can cut down on costs by limiting the number of employees you need on your support team. Instead, you can put those funds towards a department that needs it.
Customer Insights – every time your chatbot interacts with a customer, you gain valuable insights about what customers need, what they’re asking about, and how they’re navigating through your store or app.
Innovation – customers like to see that a company is dedicated to innovation and finding new ways to satisfy every aspect of their business.

If you want to stay ahead of your competition and establish yourself as a leader in your industry, introducing chatbots into your customer relations strategy is the right way to go.

What type of chatbot do you need?

As the world of chatbots continues to evolve, the number of different types of chatbots available continues to increase. Knowing which type you need to support your customers’ demands is required before you can search for a Maryland chatbot developer.

In general, chatbot apps can be categorized into three major categories – menu-based chatbots, keyword-based chatbots, and contextual chatbots.

Menu-based chatbots are the most basic type and require the user to answer questions using buttons or a menu. Keyword-based chatbots focus on keywords mentioned by the user. Contextual chatbots are a bit more advanced than the other two and focus more on user behavior.

In addition to that, you can choose to either have your chatbot available as a standalone app or built-in to a messenger – such as Slack, Facebook Messenger, etc.

Finally, we want to discuss five of the significant chatbot features/functions that help determine the type of chatbot your business needs:

Support Chatbot – this type of chatbot is best for answering customer service questions or making recommendations to the user.
Skill Chatbot – these chatbots are good at taking commands from the user, such as telling the user a joke or turning the lights off.
Assistant Chatbot – if you want an excellent example of an assistant chatbot, think of Siri by Apple. It’s similar to a support chatbot but has added capability when interacting with the user.
Transactional chatbot – these chatbots excel at taking food orders, making reservations, and acting as a cashier without the human element to it.
Informational Chatbot – these chatbots are more focused on gathering information from the user and sending data to the user.

With so many chatbots to choose from, which one do you think fits your business best? Don’t worry, it’s perfectly normal – and recommended – to combine features and functionality when needed. Your Maryland chatbot development company will be able to accommodate.

What’s the chatbot development process like?

[/vc_column_text][vc_row_inner][vc_column_inner][ultimate_spacer height=”30″ height_on_tabs=”30″ height_on_tabs_portrait=”30″ height_on_mob_landscape=”20″ height_on_mob=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][us_single_image image=”2143″ align=”center”][/vc_column][vc_column width=”1/2″][ultimate_spacer height=”30″ height_on_tabs=”30″ height_on_tabs_portrait=”30″ height_on_mob_landscape=”20″ height_on_mob=”20″][vc_column_text]If this is your first time going through this process, you’re probably wondering what it’s like. Don’t worry; this is a common question business owners like you have when considering chatbot development company in Maryland.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][ultimate_spacer height=”30″ height_on_tabs=”30″ height_on_tabs_portrait=”30″ height_on_mob_landscape=”20″ height_on_mob=”20″][vc_column_text]The first step in the process involves figuring out the role, functionality, and type of chatbot you’re interested in developing. Once that’s complete, you’ll need to pick a channel to act as the host for the chatbot. Many people use Facebook Messenger, but you can also use another messaging app if you prefer – or even through SMS.

Next, it’s time to start creating the conversational architecture behind the chatbot. This is where you begin to put together the potential questions and answers the chatbot will handle. After this, you need to design the dialog flows and storyboards and the integrations involved.

To ensure your chatbot is accurate and well-equipped, it’s best to receive data from many people as to what needs to be included. Eventually, you’ll start implementing everything and putting it together.

Once you have a finished product, you should test it before moving any further. Only once you’re happy with the testing results can you start the deployment and release stage.

How do you find the best chatbot developer for you?

Since you’ve likely never had to search for a chatbot developer located in Maryland before – or any state for that matter – you’re probably wondering how to determine the best chatbot development company for you.

We have a list of some of the most important questions you should ask any potential chatbot developer in Maryland:

Do you have any experience building chatbots, and can we view them?
What makes you different from other chatbot developers in Maryland?
Given your expertise, do you have any ideas that can make my chatbot better?
Do I need someone to write the content for you, or can you handle that?
Can I trust that you’ll test my chatbot vigorously before releasing it?
If my chatbot runs into issues, can I trust you for maintenance?
How many users will my chatbot be able to handle at once?

If you’re looking for a quality chatbot development company located right here in Maryland, you’ve come to the right place. CodeBright is your friendly neighborhood chatbot developer prepared to take on the scope of your project.

Contact us today to learn more about how we can help your business with the best chatbot development Maryland has to offer!