Healthcare / Telemedicine & SLA
Kaiser Permanente Wound Care Telemedicine
- ProblemThe department required a mission-critical, HIPAA-compliant telemedicine platform with zero margin for downtime to serve vulnerable patients remotely.
- SolutionPartnered with Telmedx to upgrade the core video infrastructure and provided a rock-solid 24/7 managed support SLA to guarantee continuous uptime.
- Working alongside Telmedx, we empowered one of the nation's largest healthcare providers to deliver uninterrupted, high-quality remote care with complete technical peace of mind.